Unable to upgrade subscription plan

Last updated: February 17, 2026

If you're having trouble upgrading your subscription plan, there are several common causes and solutions to try.

Common Solutions

Check your login method

Make sure you're logging in using the same method you used when you originally subscribed. If you signed up using "Continue with Google," Apple, or another login method, use that same option to access your account.

Verify payment method

Ensure your payment method has sufficient funds available. Payment failures due to insufficient funds can prevent upgrades from processing properly.

Renew cancelled subscriptions first

If you previously cancelled your subscription and it's in a pending cancellation state, you'll need to renew it before upgrading:

  1. Go to the subscription page at https://super.myninja.ai/dashboard

  2. Click "Renew subscription"

  3. After renewal, you'll be able to upgrade your plan

Recent downgrades

If you recently downgraded your plan, the system may temporarily restrict upgrades. In this case, you'll need to contact support to have the upgrade option re-enabled for your account.

How to upgrade normally

When the upgrade option is available, follow these steps:

  1. Log into your account

  2. Click on your initials in the bottom-left corner

  3. You'll see your current plan with an "Upgrade" or "Change plan" button

  4. Click the button and select your desired plan

  5. Follow the on-screen instructions to complete the process

When to contact support

Contact support if:

  • You recently downgraded and need the upgrade option re-enabled

  • The upgrade button is greyed out or not clickable

  • You're getting error messages when trying to upgrade

  • Your payment was successful but you don't see the upgraded features

  • You can't locate your subscription after payment

When contacting support (support@ninjatech.ai), include information about your payment method (Stripe, PayPal, App Store, or Google Play) and any error messages you're seeing.